bo55 Privacy Policy

1. Introduction

This Privacy Policy is published by bo55, an online gambling platform operating under international licensing, and applies to all services provided through the bo55 website and its related applications.

This policy explains the types of personal information collected when you register and use bo55 services, how that information is used, how long it is retained, your rights as the data owner, and the steps we take to protect it.

By registering a bo55 account or using any of our services, you are considered to have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you should stop using our platform. Anyone under the age of 21 is not permitted to use the bo55 gambling platform.

2. Personal Information Collected

bo55 collects personal information from members in various circumstances. Each category of data is collected for a specific operational need and is not collected in excess.

Information provided directly by members during registration and use:

• Full name as per identity card (MyKad) or passport
• Identity card number (MyKad) or passport number
• Date of birth for age verification of 21 years and above
• Active email address
• Mobile phone number
• Account username and password (passwords are stored in encrypted form)
• E-wallet or bank account information for deposit and withdrawal purposes
• Identity verification documents uploaded when required

Information collected automatically:

• IP address of your device when accessing the platform
• Web browser type and operating system used
• Pages visited, access times and activity records within the platform
• Cookie data and similar tracking technologies
• Transaction records including deposits, withdrawals and betting activity

3. Purpose of Personal Data Use

Personal information collected by bo55 is used solely for the purposes stated below. We do not use your data beyond the stated scope without first obtaining your consent.

• Verifying the identity and age of members during new account registration
• Processing deposits, withdrawals and all financial transactions within the platform
• Providing effective and accurate customer support services
• Sending notifications related to accounts, promotions and platform updates
• Fulfilling legal compliance obligations and anti-money laundering regulations
• Monitoring and detecting suspicious activity or fraud within accounts
• Improving service quality based on usage analysis and member feedback
• Enforcing the platform's Terms and Conditions and Privacy Policy
• Ensuring compliance with Responsible Gambling programmes including member betting limits

4. Information Sharing and Disclosure

bo55 does not sell, rent or disclose member personal information to third parties for independent marketing purposes. However, in certain limited situations, data sharing may occur as follows:

• Service providers: Third parties that assist in platform operations, such as payment processors (Touch 'n Go, DuitNow, FPX, Boost, ShopeePay and crypto providers), are responsible for processing your transactions securely.
• Legal obligations: When required by law, court order or a competent regulatory authority, bo55 may need to disclose certain information.
• Security protection: In cases of verified fraud, money laundering or serious security threats, information may be shared with the relevant law enforcement agencies.
• Game providers: Limited technical information such as session IDs is required for integration with game provider platforms to ensure a smooth playing experience.

All third parties that receive bo55 data are bound by strict confidentiality agreements and are prohibited from using that information beyond the permitted scope.

5. Data Security

bo55 implements comprehensive technical and organisational security measures to protect member personal data from unauthorised access, loss, theft, modification or disclosure.

• Data transmission encryption using industry-recognised protocols for all communications between member devices and bo55 servers
• A layered access control system ensuring that only authorised staff can access sensitive member information
• Continuous monitoring of server activity and real-time detection of intrusion attempts
• Clear security incident response procedures including member notification in the event of a data breach
• Regular security audits by independent parties to identify and address any system vulnerabilities

6. Cookies and Similar Technologies

bo55 uses cookies and similar tracking technologies to improve the user experience, verify login sessions, understand platform usage patterns and ensure account security.

Types of cookies used:

• Essential cookies: Required for basic platform functions such as session verification and account security. These cookies cannot be disabled without affecting platform functionality.
• Preference cookies: Store your preference settings such as language and display preferences for your convenience on future visits.
• Analytics cookies: Help us understand how members interact with the platform so we can make useful improvements.

You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the bo55 platform.

7. Member Rights Regarding Personal Data

As the owner of your personal data, bo55 recognises and respects the following rights you hold:

• Right of access: You have the right to request a copy of the personal information bo55 holds about you.
• Right of rectification: You have the right to request correction of any inaccurate or incomplete information in your records.
• Right of erasure: In certain circumstances, you may request that your personal information be deleted, subject to applicable legal record-keeping obligations.
• Right to restrict processing: You may request that the use of your data be restricted in certain situations as defined by law.
• Right to object: You have the right to object to the processing of your data for certain purposes such as direct marketing.
• Right to withdraw consent: You may withdraw consent previously given for data processing at any time, although this may affect your access to some services.

To exercise any of the rights above, please contact our support team via live chat or email at [email protected]. We will process your request within a reasonable timeframe.

8. Data Retention Period

bo55 retains members' personal information only for as long as necessary to fulfil the purposes stated in this policy, or as required by applicable laws and regulations.

• Financial transaction records are retained for the minimum period required by anti-money laundering (AML) compliance requirements
• Active account information is retained for as long as the account remains open and for a period after account closure in accordance with legal requirements
• Customer support communication logs are retained for a sufficient period for dispute resolution purposes
• Once the retention period has ended and there is no legal requirement to continue retaining the data, it will be securely deleted or anonymised

9. Changes to This Privacy Policy

bo55 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements or platform improvements. The latest version of this Privacy Policy is always available on this page.

If the changes made are material — meaning they significantly affect how your data is used — bo55 will provide appropriate notice to members via their registered email or in-platform notification before the changes take effect.

Continued use of the bo55 platform after the effective date of such changes will be considered your acceptance of the updated version of the Privacy Policy.

10. Contact Us for Privacy Matters

If you have any questions, concerns or complaints regarding this Privacy Policy or the way bo55 handles your personal data, we encourage you to contact us directly.

The bo55 customer support team operates 24 hours a day, 7 days a week in Malay and English. You can reach us via:

• Live Chat: Available 24/7 via the live chat icon at the bottom corner of the bo55 platform
• Email: [email protected] — we aim to respond within a reasonable timeframe

For data rights requests such as access, correction or deletion of data, please clearly state the type of request you are making and include the necessary identity verification information so that we can process your request accurately and securely.